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COVID-19 Announcement – updated 3/20/2020

We will continue to update this page with new information about the effect of COVID-19 as needed. If you are unable to reach us by phone, please email info@theconferenceonline.org. 


Dear Exam Candidates:

First of all, we would like to thank our examinees for bearing with us during this unprecedented time. We have been working closely with Pearson VUE, our testing vendor, to determine the best path forward.

This week, Pearson VUE informed us they are closing their U.S. test centers for 30 days, beginning March 17. This closure is in response to government guidance, as well as the increasing concerns for the health and safety of our candidates and test center employees. At this time, Pearson VUE anticipates reopening on April 16, pending additional developments of this outbreak. It’s important to note that this reopening date could potentially be pushed back further depending on future effects of COVID-19.

All exam appointments that were scheduled through April 16 have been canceled automatically by Pearson VUE. You should have received an email confirming the cancellation from Pearson VUE, as well as an email from The Conference. At this time, candidates are able to schedule exam appointments for April 16 and after. However, due to the large number of cancellations, availability may be limited. We recommend using the online scheduling system, as the call center (1-800-709-0180) is experiencing longer wait times than usual. For the most up-to-date information from Pearson VUE, please visit their COVID-19 page.

IMPORTANT NOTE: Candidates may email info@theconferenceonline.org to inquire about the status of their application and fees for any Conference exam.  Note that candidates who file a Chargeback through PayPal should expect delays in processing and may be subject to additional fees prior to testing.

We understand this is a very difficult time and we do not want to add any additional burden to you, so The Conference will work to ensure candidates will be able to utilize their exam application when testing resumes. Exam authorizations (applications that are near their expiring date) will be extended as needed at no additional cost.

The Conference is committed to assisting you as we continue to navigate these challenging times.

Thank you.

The Conference


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To reschedule your exam, please contact Pearson VUE:
Online: pearsonvue.com/theconference (available 24/7)
Call Center: 1-800-709-0180 (available M – F, 7am – 7pm CT)