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COVID-19 Announcement – updated 5/11/2020

We will continue to update this page with new information about the effect of COVID-19 as needed. If you are unable to reach us by phone, please email info@theconferenceonline.org. 


Updated May 11, 2020

Dear exam candidates:

As mentioned in the post below (April 29, 2020), Pearson VUE is working to provide a safe and sanitary testing environment for exam candidates as test centers continue to reopen during the COVID-19 pandemic.

Pearson VUE has implemented a temporary policy requiring candidates (and test center employees) to wear face masks/coverings while in test centers and while taking exams. In addition to implemented social distancing measures, Pearson VUE continues to follow strict hygienic, disinfectant, and safety procedures. The requirement of wearing face masks/coverings provides an added layer of safety to protect exam candidates and test center employees.

The following policy is effective as of Tuesday, May 12, 2020 at ALL Pearson VUE testing locations:

  • Candidates are expected to wear a face mask for the duration of their exam experience, with the exception of briefly removing face masks during the check-in process for identity verification and inspection.
  • If a candidate refuses to wear a face mask, the candidate will be denied testing services and treated as absent.
  • If a candidate refuses to wear a face mask properly (the WHO and CDC define as fully covering the nose and mouth), the candidate will be denied testing services and treated as absent.

If you are counted as absent you will not be able to sit for your exam appointment. A new application and payment will be required to take your examination.

IMPORTANT NOTE: Candidates may email info@theconferenceonline.org to inquire about the status of their application and fees for any Conference exam. Note that candidates who file a Chargeback through PayPal should expect delays in processing and will be subject to additional fees prior to testing.

Please note this list, along with other updates, is likely to change, so please check Pearson VUE’s COVID-19 update page, as well as monitor your email leading up to your exam.

Thank You,

The Conference


Updated April 29, 2020

Dear exam candidates:

As mentioned in early April, Pearson VUE has designated The Conference’s testing program as an essential service in providing critical support in the COVID-19 pandemic. Conference candidates (NBE, SBE, LRR, & NC-Path) will be allowed to schedule licensure exams through the usual process though there will be limited test center capacity for scheduling. Please see the FAQ link below to answer many of your questions.

Essential Testing Frequently Asked Questions

In addition, as some states begin to lift restrictions, select testing centers are opening in a limited capacity for all exam programs. Please note that this is a fluid situation and Pearson VUE is adjusting based on government guidance. We encourage you to schedule your exam appointment, but keep an eye on your email for important updates that may affect your scheduled exam. If social guidelines or proper sanitation measures cannot be met, your exam may be automatically rescheduled by Pearson VUE for a placeholder test site. If this occurs, you will receive email communication on how to properly reschedule your exam.

In addition, exam candidates testing in the following states are required to wear a mask per local government guidance:

  •       New York
  •       Pennsylvania
  •       New Jersey
  •       Alaska
  •       Colorado
  •       Georgia
  •       Texas
  •       South Carolina
  •       Tennessee
  •       Mississippi
  •       Texas
  •       Oklahoma
  •       Ohio

You will be required to provide and wear your own mask, as one will not be provided. If you do not have a face mask, you will not be able to take your scheduled exam and will be counted as absent. A new application and payment would be required to take your examination.

IMPORTANT NOTE: Candidates may email info@theconferenceonline.org to inquire about the status of their application and fees for any Conference exam. Note that candidates who file a Chargeback through PayPal should expect delays in processing and may be subject to additional fees prior to testing.

Please note this list, along with other updates, is likely to change, so please check Pearson VUE’s COVID-19 update page, as well as monitor your email leading up to your exam.

Thank You,

The Conference

 


FAQ:

-Is The Conference office open during the COVID-19 pandemic?

Yes, The Conference office is open available to assist you! Following CDC and Arkansas guidelines, we are working remotely and with limited office access so we appreciate your patience as we process your requests and respond to your questions as quickly as we can. If you have additional questions that aren’t answered here, the quickest way to reach us is through email (info@theconferenceonline.org).

-Can I still apply for an exam?

Yes, we are still accepting and processing exam applications. Even though test centers are currently closed, we encourage you to submit an application if you would like access to scheduling your exam (if eligible). Once you receive an Authorization To Test, you will be in Pearson VUE’s scheduling system. From there, you can schedule your exam on or after the reopening date. You may also continue to check back, rescheduling as needed (at least 24 hours in advance of your exam date). Due to the high number of cancellations, appointment availability will be limited, so having the ability to schedule in advance may be beneficial.

-What will happen to my exam application and payment?

Your exam application and payment will remain on file, so there is no need to take action at this time. Typically, an application expires one year from the payment date, but we are working to extend exam authorizations to ensure that everyone has an opportunity to test once operations resume. We will extend those authorizations automatically, so there is no need to make a request.

Candidates may email info@theconferenceonline.org to inquire about the status of their application and fees for any Conference exam. Note that candidates who file a Chargeback through PayPal should expect delays in processing and may be subject to additional fees prior to testing.

-What if my exam was canceled?

If your exam was canceled, you will be able to reschedule for a date on or after the test center reopening date. It’s important to note that this is a very fluid situation, so the announced reopening date may change. Please know that the health and safety of exam candidates and test center employees are at the forefront of these decisions being made by Pearson VUE.

We understand this is a very difficult time and we do not want to add any additional burden to you, so The Conference will work to ensure candidates will be able to utilize their exam application when testing resumes. Exam authorizations (applications that are near their expiration date) will be extended as needed at no additional cost. This will be done automatically as needed, so there is no need to contact The Conference.

-How will this affect my licensure/apprenticeship deadline?

We understand that you may have specific deadlines with the state board where you are seeking licensure and the delay of testing may affect that. We have been in communication with state licensing boards, so they should be aware of the test center closure. It’s important to note that this is not just within the funeral service profession, but will all professions that require exams, so the effects are being felt world-wide. We have heard of many licensing boards offering extensions or providing temporary paths during this time. We recommend checking with your state board for the latest licensure updates. A list of all member boards, including contact information, can be found on our website.

-What can I do while I wait for my exam?

While we thank you for your patience during these unprecedented times, we are hopeful that you are able to use this time to prepare for your upcoming exam. We offer a couple of tools to help guide you during your studies:

Order The National Board Exam Study Guide

Order The Practice National Board Exam

-Why can’t I take the exam remotely?

There are many factors that affect a testing program’s ability to offer remote proctoring. In order to uphold the standards of high-stakes licensure exams such as the NBE and SBE, exams must be given in a uniform, secure testing environment. As things change, we will provide updates on our website, so please continue to check back.

 


COVID-19 Announcement Archives

To reschedule your exam, please contact Pearson VUE:
Online: pearsonvue.com/theconference (available 24/7)
Call Center: 1-800-709-0180 (available M – F, 7am – 7pm CT)