Most questions can be answered by referring to the SBE Candidate Handbook. However, frequently asked questions are listed below.
How can I report a potential security breach of the exam?
You can report a potential security breach by contacting The Conference via phone, online tip form, or postal mail.
Online: Report a potential security breach
Mail: 1885 Shelby Lane, Fayetteville, AR 72704
How often is the SBE administered?
The State Board Exam is administered year-round at Pearson Professional Centers. Test center hours vary. Contact Pearson VUE at 1-800-709-0180 or visit www.pearsonvue.com/theconference to schedule your appointment.
What languages is the exam administered in?
At this time the State Board Exam is only administered in English.
Why don’t they have my information when I try to schedule my exam?
If you have submitted your application and payment to The Conference, and allowed at least two business days for processing, we may be waiting on eligibility verification from your state. Contact your state licensing board to see if this information has been sent.
How often can I take the SBE?
The answer to this question may be different depending on the SBE you are taking. Eligibilities do expire in some states. Please read your candidate handbook carefully or contact your state board if you have questions regarding this. Please note that if you are retaking the examination, you may take it up to three times a year, however, you are required to wait a period of 30 days before re-examination to allow sufficient time for study.
How is the SBE scored?
The SBE is scored as pass/fail. Calculations are based off of the raw number of questions scored correctly out of the total number of scored questions; and an overall scaled score. Candidates will only be provided a results report indicating their pass/fail status. Failed results will be accompanied with a Performance Feedback report; which visually represents the candidate’s performance in each section. The Conference will at no point release numerical score information to candidates. The examination consists of 150 multiple choice items.
What are scaled scores?
Scaled scores are part of how The Conference makes sure the exam is a fair and valid measure of your professional knowledge. The SBE questions are pulled from The Conference’s item bank in accordance with accepted psychometric procedures. Since some questions are more difficult than others, one form of the exam might be slightly easier or harder than another. Scaled scores take into account the varying degree of difficulty of each question, so that regardless of which version of the test you take, the total score represents an equivalent level of knowledge. Using scaled scores in testing ensures that no candidate receives an unfair advantage by taking an easier form of the exam or is unfairly evaluated by taking a more difficult form. It is a complex, but much fairer, method of calculating scores.
An analogous situation is with reporting temperature, in that 0° C and 32° F both represent freezing, but are presented on numerically different temperature scales. Both of these temperatures represent the same level of coldness, but are on different measurement systems. The same concept can be applied to scaled scores.
How are my scores reported to me?
You will receive a pass/fail results report. For unsuccessful candidates a performance feedback chart will be issued to represent individual knowledge base in each content area.
Can I review my test to see what questions I missed?
No, It is not possible to review your test once it has been scored. For study purposes, you should focus on the areas of the exam where your results were the weakest.
What if I need to reschedule my exam appointment(s)?
You may cancel or change your appointment by contacting Pearson VUE 24 hours prior to the appointment time at www.pearsonvue.com/theconference or by phone at 1-800-709-0180 . It is your responsibility to cancel or change the appointment within the cancellation/change guidelines. It is also your responsibility to keep the email you receive from Pearson VUE confirming the canceled/changed appointment. If a change is made via phone, keep a record of the date, time, and the name of the representative you spoke with. If you do not give Pearson VUE the required 24 hours notice, you will forfeit the exam fee. In that case, you will have to re-register for the exam and pay the appropriate fees to The Conference. THERE ARE NO EXCEPTIONS TO THIS POLICY!
When will my scores be sent to the state licensing board?
Once you have passed the SBE, The Conference will release your scores to the state. Please allow 2-3 business days for The Conference to transfer your exam results to the state.
What will I receive from The Conference following the exam?
Once you have passed the SBE, The Conference will mail a wall certificate with your name and date you passed to the address provided on your application. Allow three to four weeks for delivery. The wall certificate is included in your application fee.
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