Most questions can be answered by referring to the Candidate Handbook. However, frequently asked questions are listed below.
How can I report a potential security breach of the exam?
You can report a potential security breach by contacting The Conference via phone, online tip form, or postal mail.
Online: Report a potential security breach
Phone: 479-442-7076
Mail: 1885 Shelby Lane, Fayetteville, AR 72704
How often is the exam administered?
The exam is administered year-round at Pearson Professional Centers. Test center hours vary. Contact Pearson VUE at 1-800-709-0180 or visit www.pearsonvue.com/theconference to schedule your appointment.
Click here to locate a Test Center.
What languages is the exam administered in?
At this time, the exam is only administered in English.
Why don’t they have my information when I try to schedule my exam?
Once you have submitted your application and payment to The Conference, please allow at least two business days for processing. We may also be waiting on eligibility verification from your state. Contact your state board to see if this information has been sent.
How often can I take the exam?
The answer to this question may be different depending on the exam you are taking. Eligibilities do expire in some states. Please read your candidate handbook carefully or contact your state board if you have questions regarding this. Please note that if you are retaking the examination you are required to wait a period of 30 days before re-examination to allow sufficient time for study.
How is the exam scored?
Please refer to the appropriate Candidate Handbook. The exam has a preset number of scored items with the raw number of questions scored correctly and an overall percentage score. For most exams, a score of 75% or higher must be obtained to be considered passing the exam. If a score less than 75% is obtained, you are considered to have failed.
Can I review my test to see what questions I missed?
For most exams administered by The Conference, it is not possible to review your test once it has been scored. Please refer to the Candidate Handbook.
What if I need to reschedule my exam appointment(s)?
You may cancel or change your appointment by contacting Pearson VUE 24 hours prior to the appointment time at www.pearsonvue.com/theconference or by phone at 1-800-709-0180 . It is your responsibility to cancel or change the appointment within the cancellation/change guidelines. It is also your responsibility to keep the email you receive from Pearson VUE confirming the canceled/changed appointment. If a change is made via phone, keep a record of the date, time, and the name of the representative you spoke with. If you do not give Pearson VUE the required 24 hours notice, you will forfeit the exam fee. In that case, you will have to re-register for the exam and pay the appropriate fees to The Conference. THERE ARE NO EXCEPTIONS TO THIS POLICY!
When will my scores be sent to the state licensing board?
Once you have passed the exam, The Conference will release your scores to the state. Please allow 3-5 business days from the time The Conference releases your scores to the time the state licensing board receives them.
